Membership and Refund Policy
Last updated: 2026-08-09
This policy explains how Nesthopping membership works, what it costs, and how cancellations and refunds are handled. Nesthopping's only charge is the membership subscription — we never take commissions, hold deposits, or process payments between users.
What Membership Includes
A Nesthopping membership gives you access to the private home catalog, the ability to send and receive exchange proposals, conversations with other families, community agreements, NestCredits, and all platform features reserved for verified members. Membership does not include insurance, legal advice, damage guarantees, or any financial intermediation between users.
Available Plans
Nesthopping offers two subscription plans: Monthly at €9.99 per month and Annual at €99.99 per year. The annual plan represents a saving compared to twelve monthly payments. The price displayed at checkout is the price you pay — there are no hidden fees, setup charges, or commissions on exchanges.
Free Trial
New members receive a 90-day free trial after completing verification. During the trial you have full access to all membership features. No payment method is required to start the trial. When the trial ends, you will need to subscribe to a paid plan to continue using membership features.
Payment Processing
Payments are processed securely by Stripe. Nesthopping never stores your full card number, CVV, or banking details. You can review your payment method and billing history through the Stripe customer portal, accessible from your Wallet page.
Auto-Renewal
Subscriptions renew automatically at the end of each billing period (monthly or annually, depending on your plan). You will be charged the current rate for your plan unless you cancel before the renewal date. If a payment fails, your membership may be suspended until the payment is resolved.
How to Cancel
You can cancel your subscription at any time from the Wallet page in your account by clicking Manage subscription, which opens the Stripe customer portal. You can also contact support at support@nesthopping.homes. No cancellation fee applies.
What Happens After Cancellation
When you cancel, your membership remains active until the end of the current paid period. You retain full access to all features during this time. After the period ends, your account remains but access to membership features (catalog, proposals, conversations, agreements) is suspended. Your profile, homes, and history are preserved — you can reactivate at any time by subscribing again.
Refund Policy
Refunds are not offered for partial billing periods. If you cancel mid-cycle, you keep access until the period ends but are not entitled to a prorated refund. Exceptions: if you were charged due to a billing error or technical issue, contact support within 30 days and we will investigate and issue a refund if warranted. Refunds required by applicable consumer protection law are always honored.
No Other Charges
Nesthopping does not charge commissions on exchanges, service fees on proposals, or any transaction fees between users. The platform does not hold, manage, or transfer funds between members. NestCredits are an internal activity metric and have no monetary value. Any financial arrangement between users (damage deposits, cleaning fees, or similar) is entirely outside the platform and under the sole responsibility of those users.
Price Changes
Nesthopping may adjust subscription prices. Any price change will be communicated with reasonable advance notice before your next renewal. If you do not accept the new price, you may cancel before the change takes effect and your current rate will apply until the end of your paid period.